Edmonds St. Animal Hospital (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.edmondsstreetanimalhospital.com or contact us in any way.
By using our website or providing us with your personal information, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.
This policy applies to information collected through our website, by telephone, by email, in person, and through any digital communication tools we use to serve you.
We collect personal information you voluntarily provide to us, including when you:
The types of information you may provide include your name, phone number, email address, mailing address, pet information, and any other information you choose to share with us.
Form submissions received through our website are delivered directly to our team by email. We do not store form submission data in a website database.
When you visit our website, certain information is collected automatically through cookies and similar tracking technologies, including:
This information is collected using website analytics platforms and tag management tools, and is used to understand how visitors use our website and to improve our online presence.
We use third-party communication and scheduling platforms to manage client interactions. These platforms may collect and process your name, contact information, appointment history, and communication preferences on our behalf. All such platforms are bound by their own privacy policies and applicable law.
We use the personal information we collect to:
We do not sell your personal information to third parties.
With your consent, we may send you text messages (SMS) related to your appointments, reminders, and clinic communications. Message and data rates may apply. By opting in to receive text messages from us, you consent to receive such communications in accordance with Canada’s Anti-Spam Legislation (CASL) and other applicable laws.
You may opt out of receiving text messages at any time by replying STOP to any message we send. You may also opt out by replying HELP for assistance or by contacting us directly using the information in Section 16.
We will process your opt-out request within a reasonable timeframe. We respect your communication preferences and will honour all opt-out requests promptly.
Our website uses the following categories of cookies:
Essential Cookies (always active): These cookies are necessary for the website to function. They enable core features such as page navigation and access to secure areas. The website cannot function properly without these cookies. They cannot be disabled.
Statistics Cookies (opt-in): These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve how our website works.
Marketing Cookies (opt-in): These cookies are used to track visitors across websites. They are used to display relevant and engaging advertising to individual users. They are set by our advertising partners and are used to build a profile of your interests.
When you visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. Cookie preferences are configured by VSA Vet Media Inc. on our behalf. You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our website.
Essential cookies are always active and cannot be refused, as they are strictly necessary for the operation of the website.
Our website recognizes the Global Privacy Control (GPC) signal and other universal opt-out mechanisms (UOOM). If your browser or device is configured to broadcast a GPC signal, our website will treat this as a request to opt out of the use of cookies or other tracking technologies that fall outside the “Essential” category, to the extent required by applicable law.
We use online advertising services to display our advertisements to people who have previously visited our website. This practice, known as remarketing or retargeting, uses cookies to show you relevant ads on other websites and platforms after you have visited our site.
These advertising services may use cookies and similar technologies to collect information about your visits to our website and other websites in order to serve advertisements that may be of interest to you based on your browsing activity.
If you would like to opt out of interest-based advertising, you may do so through the following links:
Please note that opting out does not mean you will no longer see advertisements. It means that the advertising you see may be less tailored to your interests.
We may share certain information with our advertising partners for the purpose of serving you relevant advertising. This sharing is disclosed in accordance with applicable privacy laws. We do not share your personal health information or veterinary records with any advertising platform.
We work with third-party service providers to help us operate our website and deliver our services. We use providers in the following functional categories:
These service providers access your personal information only to perform specific tasks on our behalf and are obligated to protect your information and not to use it for any other purpose. We do not grant these providers permission to use your personal information for their own marketing purposes.
We do not use artificial intelligence to make clinical, diagnostic, or medical decisions about your pet. All clinical decisions are made exclusively by our licensed veterinary professionals.
Telephone calls to and from our clinic may be recorded for quality assurance, training, and service improvement purposes. By calling us, you consent to the recording of your call. If you do not wish your call to be recorded, please inform us at the beginning of the conversation.
Recorded calls may be processed using AI-assisted tools for the purposes of voicemail transcription and call categorization. These transcriptions and categories are used internally to improve service delivery and are not shared with third parties except as described in this policy.
We may use automated systems to send appointment reminders, follow-up messages, and other communications to you via text message or email. These automated messages are generated based on appointment information and communication preferences you have provided.
If you receive an automated communication and believe it was sent in error, please contact us directly so we can address the issue.
Our website and phone system may incorporate a chatbot or automated phone attendant powered by artificial intelligence. These tools are designed to assist you with general inquiries, appointment scheduling, and directing you to the right information. In compliance with applicable law, we disclose that you may be interacting with an automated system rather than a human.
If you prefer to speak or communicate with a human representative, please indicate this during your interaction and we will connect you accordingly.
To the extent required by applicable law, you have the right to request information about how AI-assisted tools process your personal information and to request human review of any automated decision that significantly affects you. To exercise these rights, please contact us using the information in Section 16.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include secure data transmission protocols and access controls.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
Depending on your location and applicable law, you may have the right to:
To exercise any of these rights, or to withdraw consent for any use of your personal information, please contact us using the information provided in Section 16. We will respond within the timeframe required by applicable law.
We will not discriminate against you for exercising any of your privacy rights.
Residents of British Columbia: Your personal information is handled in accordance with the British Columbia Personal Information Protection Act (PIPA) and Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Canadian Residents: Your personal information may be subject to Canada’s federal PIPEDA and applicable provincial privacy legislation.
US Residents: Depending on your state of residence, you may have additional rights under all applicable US state consumer privacy laws. Please contact us using the information in Section 16 to submit a privacy rights request.
We do not sell your personal information. We may share your personal information in the following circumstances:
Service Providers: We share information with third-party service providers who assist us in operating our website, conducting our business, and providing services to you, as described in Section 6.
Advertising Partners: We may share limited information, such as cookie identifiers and browsing activity on our website, with our advertising partners for the purpose of serving you relevant advertising. This does not include your name, contact information, or veterinary records.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership and your choices regarding your information.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the information in Section 16 so that we can take steps to remove such information.
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly advise you to review the privacy policy of every website you visit.
Social Media Platforms: Our website may include links to or integrations with social media platforms. These platforms have their own independent privacy policies. Any information you provide to these platforms, or that these platforms collect about your interaction with content associated with our practice, is governed by the privacy policy of the respective platform. We are not responsible for the data collection and use practices of any social media platform.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it in accordance with our internal retention procedures.
Veterinary medical records are retained in accordance with applicable professional and regulatory requirements.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Your continued use of our website after any changes to this policy constitutes your acceptance of the updated policy.
Our website is designed, built, and maintained by VSA Vet Media Inc., a veterinary-focused digital marketing agency based in Vancouver, British Columbia. In this capacity, VSA Vet Media Inc. acts as a service provider and processes personal information collected through this website solely on our behalf and in accordance with our instructions.
VSA Vet Media Inc. has configured the cookie consent infrastructure on this website, including the consent banner and cookie preference management tools, in accordance with applicable privacy law requirements.
VSA Vet Media Inc. does not use your personal information for its own marketing purposes and does not share your information with any third party except as directed by us or as required by law.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Edmonds St. Animal Hospital
7621 Edmonds Street, Burnaby, BC V3N 1B6
Phone: (604) 540-7387
Email: edmondsvet@yahoo.ca
